At a Toys R Us in Houston Buying Christmas Gifts for Kids | Complex

En toys r us Houston

Barbie Dreamhouse

$199.99
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  • TAG : Thank you for visiting Toys R Us
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  • Possibly the worst Toys R Us in Houston. Only good thing about it is the helpful manager. Horrible, horrible customer service. I went in for the trade in even where you get 25% off another item for turning in your old car seat. Anyway, I went to look at the car seat aisle and there were zero booster seats which is what I needed. The manager, (I believe he was the manager) Fernando was nice enough to ask us if we needed any help and said if we didn't find what we needed, they could give us a coupon for the 25% off or they could order it online using the coupon, that sounded great to me! I go back to the customer service kiosk to get my coupon since they didn't have what I wanted and the cashier seemed new, so she asked someone else to help her. The other associate she called just told us no, we couldn't get a coupon. Either get a car seat or nothing at all. She wasn't exactly in the best mood either, but I don't see how that was my fault. Well, I told her her manager said I could get a coupon and she was still insisting I could only buy a car seat, absolutely no coupon. The manager then radios her and tells her I most certainly can. So she gives me a tore up, raggedy coupon, never apologizes nor looks me in the eye. If you're going to work at a toy store, you should have a friendly disposition, don't ya think?
    P.s. There were dried up play-doh balls in the stroller displays. Goes to show they don't clean often.

    Possibly the worst Toys R Us in Houston. Only good thing about it is the helpful manager. Horrible, horrible customer service. I went in for the trade in even where you get 25% off another item for turning in your old car seat. Anyway, I went to look at the car seat aisle and there were zero booster seats which is what I needed. The manager, (I believe he was the manager) Fernando was nice enough to ask us if we needed any help and said if we didn't find what we needed, they could give us a coupon for the 25% off or they could order it online using the coupon, that sounded great to me! I go back to the customer service kiosk to get my coupon since they didn't have what I wanted and the cashier seemed new, so she asked someone else to help her. The other associate she called just told us no, we couldn't get a coupon. Either get a car seat or nothing at all. She wasn't exactly in the best mood either, but I don't see how that was my fault. Well, I told her her manager said I could get a coupon and she was still insisting I could only buy a car seat, absolutely no coupon. The manager then radios her and tells her I most certainly can. So she gives me a tore up, raggedy coupon, never apologizes nor looks me in the eye. If you're going to work at a toy store, you should have a friendly disposition, don't ya think?
    P.s. There were dried up play-doh balls in the stroller displays. Goes to show they don't clean often.

  • Possibly the worst Toys R Us in Houston. Only good thing about it is the helpful manager. Horrible, horrible customer service. I went in for the trade in even where you get 25% off another item for turning in your old car seat. Anyway, I went to look at the car seat aisle and there were zero booster seats which is what I needed. The manager, (I believe he was the manager) Fernando was nice enough to ask us if we needed any help and said if we didn't find what we needed, they could give us a coupon for the 25% off or they could order it online using the coupon, that sounded great to me! I go back to the customer service kiosk to get my coupon since they didn't have what I wanted and the cashier seemed new, so she asked someone else to help her. The other associate she called just told us no, we couldn't get a coupon. Either get a car seat or nothing at all. She wasn't exactly in the best mood either, but I don't see how that was my fault. Well, I told her her manager said I could get a coupon and she was still insisting I could only buy a car seat, absolutely no coupon. The manager then radios her and tells her I most certainly can. So she gives me a tore up, raggedy coupon, never apologizes nor looks me in the eye. If you're going to work at a toy store, you should have a friendly disposition, don't ya think?
    P.s. There were dried up play-doh balls in the stroller displays. Goes to show they don't clean often.

    The previously announced Transformers 6 inch Titanium 2-pack featuring War Within Optimus Prime and Megatron has now been found at US retail. The item was found at a Toys R US in Houston, TX with a price tag of $29.99. For those interested in this item, now is the time to start looking for it!

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