Excellent post as usual, Graham. Our 2012 Online Returns & Refunds Report will be published in the first week of June - we put 229 UK online retailers to the test and although we found some horror stories, many retailers can handle returns of unwanted goods quickly and efficiently.
One such example, the Shoefitr app, helped an online footwear retailer to . Others are variable in quality, but anything which can help customers to find the right fit, or to find outfits that match has the potential to reduce returns.
You can return your order to your local Toys"R"Us or Babies"R"Us location or to our Online Return Centers either by using our Online Pre-Paid Return Label service or on your own. In any of these options, the following should be followed to ensure a timely and complete refund of your return:
It is estimated that millions of pounds are spent on unwanted Christmas presents every year, so what are your rights when it comes to online returns?