Our daughter got a butterfly dream lite for Christmas. It worked at first and then would NOT SHUT OFF. Pushing the button did nothing. It just blinked from color to color and would not stop. We changed the batteries and it did nothing. So we took it back to the store and exchanged it for a new one.
I ordered the butterfly Dreamlite on 4/20. Still waiting for it. What a hassle. I heard As Seen On TV retail stores will have it soon. Maybe that’s the problem. They’ll stocking up inventory for the retail stores and the regular joe customer is left waiting forever with no proactive communication of when the order will be delivered. Very disappointing.
Includes: Fluttery Butterfly Dream Lites Pillow Pet;Dimensions: Approximately 11;Requires 3 AAA Batteries or 4.5V DC Adaptor (Not Included);20 minute sleep timer option;Ages 3+
I wish I had read these reviews before even attempting to order from dreamlites. This company is ridiculously awful. I placed an order for a butterfly dreamlites on 4/24/12 and after a while when I checked the online status, it said it was backordered. I did not receive an email or a call notifying me of this, I just had to check. Finally, I emailed customer service to find out when it was supposed to be in stock, and they said it is backordered until further notice. They asked if I would like them to see if another kind was in stock, so I asked if the unicorn was in stock. In the mean time, I decided to cancel my original order, which was a nightmare in itself. The person who answered my call could barely speak English and kept asking me why I want to cancel and they would give me $5 off if I didn’t. I told them that I wanted to cancel anyway and after they went on and on about why dreamlites are so great, they finally cancelled the order. Not a few minutes later, I got an email saying I had placed a new order for the unicorn!! I did NOT order that. So then I had to go through the same pain of cancelling this order. If they place another order for me, I’m going through the roof!! Stay away from this website!